Kanshudo privacy policy and security

Thank you for using Kanshudo! Our goal is to speed you on the road to Japanese mastery, and our hope is that this site becomes a valuable daily resource for you on your journey. Rest assured, any information you provide is safe with us.
Personal information
We do not collect or store any personal information on Kanshudo other than your email address. We collect information about your browser and operating system in order to optimize the way Kanshudo appears for you, and we check IP addresses in order to prevent malicious entities and unauthorized content downloading, which harm Kanshudo's ability to operate and provide service to our users. We do not provide any information we collect to any third party. We certainly do not sell your information to anyone!
Usage data
We monitor your usage of Kanshudo in order to provide you with a personalized study program. We infer your knowledge of kanji, words and grammar based on your interactions with different parts of Kanshudo, including flashcards, games and lessons etc, and we use that to provide tailored study recommendations. We do not provide any of the information we collect to any third party, or link it with any information about you other than your email address.
Cookies
We use cookies (and javascript) to manage your interactions with the system in games and lessons, in order to provide continuity between questions and exercises. Without these cookies, Kanshudo would not function for you.
Third parties
We allow tags and cookies from a handful of third parties for the following purposes.
  • Google - we use Google Analytics to help us understand usage patterns on Kanshudo
  • Facebook - we use Facebook tags to enable the 'share' and 'like' buttons
  • New Relic - we use New Relic for performance monitoring
  • Honeybadger - we use Honeybadger to report bugs and errors
  • Stripe - we use Stripe to process credit card payments
  • Paypal - we use Paypal for payments
Security
Positive SSL on a transparent background
Kanshudo uses SSL technology for encryption of all data to and from our servers. Your user name and password, flashcards etc are secure (no matter which coffee shop you choose to study in).
Payments
Credit card payments are processed by Stripe, the most secure internet payment solution available for credit card payments. Kanshudo does not handle or store your credit card information directly.
Advertising
Kanshudo does not allow advertising; we are entirely funded by subscriptions. Please become a Kanshudo Pro!
Spam
We will not spam you! We do not email you for any reason except to answer your inquiries, provide you with account information, or (if you have subscribed) send you study emails. We require a valid email account in order to confirm that you are a real person with a serious intent to study Japanese, and we will disable your account if we determine that your email address is unused or temporary.
Account deletion
You may request account deletion at any time by contacting support. We will respond as soon as we can (our target is within 1-2 business days) and remove your account and data from the system. Please note this is irreversible! We will retain a record of your email address for security reasons, and you will not be able to re-register with the same email. Note: if you wish to restart your studies, account deletion is not required - we can simply remove your study data. Please contact support if you need this.
Kanshudo is your AI Japanese tutor, and your constant companion on the road to mastery of the Japanese language. To get started learning Japanese, just follow the study recommendations on your Dashboard. You can use Quick search (accessible using the icon at the top of every page) to look up any Japanese word, kanji or grammar point, as well as to find anything on Kanshudo quickly. For an overview, take the tour.
×